"113,000 recruiters paid Loxo and moved on" — "Loxo has churned 90% of their customers" False — Fabricated statistic from deliberately conflated, incompatible data sets, compounded by an arithmetic error
| Atlas's Claim | The Facts | Cited Sources |
|---|---|---|
| "113,000 recruiters paid Loxo and moved on. After a decade in the market, Loxo has churned 90% of their customers." Atlas derives this by subtracting 13,000 from Loxo's publicly referenced 125,000 recruiter figure, then presents the result as evidence of mass customer exodus. |
These are two entirely different data sets. They cannot be subtracted from one another. The figure of 125,000 refers to individual recruiters — individual human users of the Loxo platform — documented across multiple public Loxo pages and corroborated by third-party sources. The figure of 13,000, drawn from a LinkedIn post by a Loxo BDR, refers to 13,000 recruitment agencies — businesses, each employing multiple individual recruiters. A single agency with 15 recruiters counts as 1 in the agency figure and 15 in the individual recruiter figure. Subtracting agencies from individual recruiter users is not a valid operation. The units are incompatible. This is analogous to subtracting the number of hospitals in a city from the number of patients seen, then claiming those patients "left healthcare." Atlas's own arithmetic is independently wrong: 125,000 − 13,000 = 112,000, not 113,000 as stated in their headline. Atlas cannot accurately perform the subtraction that underpins their central claim against Loxo. Loxo's retention rate falls within the range considered "excellent" by B2B SaaS industry benchmarks. The LinkedIn post Atlas cites has since been updated by its author to remove the figure Atlas was misusing. Atlas's Arithmetic Error
125,000 − 13,000 = 112,000 — not 113,000. Atlas's headline figure is wrong on its own terms, before the data conflation error is even addressed. |
Loxo Demo PageReferences 125,000 individual recruiters across the globe
Loxo Blog, 2021Corroborates the 125,000 individual recruiter figure
PayEmoji Integration AnnouncementThird-party corroboration of Loxo's individual user scale
LinkedIn Post (source of the 13,000 figure)Written by a Loxo BDR. References 13,000 recruitment agencies — not individual users. Subsequently updated by the author to remove the ambiguity Atlas exploited.
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