Are you a dynamic administrative support professional? Are you naturally organized and able to juggle deadlines and multiple projects? We are looking for a Client Service Rep who will support our team and help to ensure efficient and high quality service to our customers on a global scale. We are a highly reputable business services organization with a strong team environment and excellent growth opportunities.
As our Client Service representative you will facilitate customers through the service process and ensure that activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded.
How you will contribute:
- Scheduling of service activities with customers and through global offices
- Responding to customer inquiries, requests, and additional needs
- Database updating
- Assist in client invoicing
- Client collection activities
- Proactively identifying client needs
- Coordination of all activities associated with client
What you need to bring to the table:
- 2-3 years of related Customer Service / Program Management experience is preferred
- Knowledge of Microsoft Office; Specifically MS Excel
- Must have excellent administrative and communication skills
- Must be personable and enjoy working with people
- Must work well as a team member as well as individually
- Strong problem-solving abilities
- Desire to learn and expand contributions
- Naturally attentive to continuous improvement
- Knowledge of ISO 9001 is preferred
Benefits:
We offer a comprehensive benefits package and competitive compensation. Our team is currently working remotely and will be offered the opportunity to work in a hybrid model from home and from our offices in Acton, MA.
If you are experienced in supporting a team, love working with people, and have the desire to grow professionally, we want to talk with you! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
If this position sounds like you, please apply today for immediate consideration.
