Software Support Manager
Location: Jacksonville, Florida
NLP Logix is hiring a Software Support Manager to join its growing team of IT and Business professionals. This position is for a full-time employee and will require less than 25% travel.
NLP Logix is a Data Science product and services company that specializes in AI Solution Development, Machine Learning, and Advanced Analytics for a variety of use cases, industries, and customers across the United States.
NLP Logix strives to deliver an exceptional customer experience through cutting edge technology offerings, creative custom problem solving, and rapid delivery of our AI solutions assets to meet our customers’ needs. The successful candidate will demonstrate leadership by leveraging their strong background in application support and client success.
The Application Support Manager will work under the direction of the COO and will have the responsibility of managing and leading a highly skilled support team in our organization in support of some of NLP Logix’s most strategic customers and partners and building close relationships/partnerships with our most strategic accounts. You will work closely with the Sr. Managers of the Operations, Data Science and Engineering teams to ensure that NLP Logix is delivering overall superior ongoing service and support to our customers.
Essential functions and responsibilities:
· Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
· Strong analytical and problem-solving skills
· Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure long term success
This position is not eligible for employment-based immigration sponsored by NLP Logix.
NLP Logix believes data science is a team sport and encourages a spirit of cooperation and fosters an environment of professional growth where employees can exercise their leadership ability, creativity, technical competence, with an overall focus in helping NLP Logix fulfill its mission.
NLP Logix is an equal opportunity employer committed to establishing a diverse workforce.